Is it possible for you to upload the event logs in the case note? Still not all of them though, but definitely progress. Cookie Notice https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-p/258304. server in each domain/forest. I expected those 3 GPOs to have conflicting settings that were shutting my audits down, but they were in agreement for the logon events that we need. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. We joined the session and discussed the ongoing issue. there? determine the optimal. C:\Windows\system32>wmic /node:R03563 computersystem get username, [my_username]@PA-220-Secondary(active)> show user ip-user-mapping ip 192.168.xx.xx. We took the userid logs and the Tech Support File of the Firewall for further analysis. >debug user-id refresh group-mapping>. Thank you! We have a windows server setup for user-id agent. LDAP Directory, use user attributes to create custom groups. By contrast, Palo Alto Networks Panorama rates 4.5/5 stars with 28 reviews. In the SAML Identify Provider Server Profile Import window, do the following: a. It has worked at this location for quite some time. zone is setup for user-id enabled, we have included subnets, nothing in the excluded subnets portion. use the same base distinguished name (DN) or LDAP server. to connect to the root domain of the Global Catalog server on port SSH Into the Device and run the following command. resarting the user-id process should solve this, but be aware that all info about the user will disapper and repopulated again. is an Active Directory server: If Issue. or multiple forests, you must create a group mapping configuration For Palo Alto Networks that support multiple virtual system, a drop-down list (Location) will be available to select from. on-premises directory services. questions to consider are: How As per the security event I could not see the logon event for 14 and 15 July. Which resources are local and which are regionalized? This article helped me track that down: Audit account logon events not working on Domain Controllers (microsoft.com). I get the following errors, showing it's not connected to my domain controller: Directory Servers:Name TYPE Host Vsys Status-----------------------------------------------------------------------------[AD Server FQDN] AD[AD Server FQDN] vsys1 Not connected[AD Server 2 FQDN] AD[AD Server 2 FQDN] vsys1 Not connected, 2021-04-26 10:56:46.639 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b. As we checked now we are able to check all the users. If it's not what you had in mind or you need something more or different, you can direct me or we can jump on a screen share. Defining policy rules based on user group Note: For a complete list of sources that Qualys Context XDR supports, on the Qualys Context XDR UI, navigate to Configuration > Data Collection > Catalog. Cookie Notice TAC punts, telling me my PAN-OS is EOL, forces me to update to 10.1, murdering my CPU and commit times. Palo Alto Networks User-ID Agent Setup. 5. It didn't really help though. View all user mappings on the Palo Alto Networks device: > show user ip-user-mapping all Show user mappings filtered by a username string (if the string includes the domain name, use two backslashes before the username): > show user ip-user-mapping all | match <domain> \\ <username-string> Show user mappings for a specific IP address: > As now we can see many users login in and if the users IP are not known by the firewall it will show as unknown. I am completely at a loss on how to make agentless User-ID work from my PA 850, running 9.1.8. Eventually I noticed that every time I would make a change to the Default Domain Policy that several Event ID 4719s would show up (and always an even number of them). My main DC was only seeing one or two logon events per day and they were usually a machine, not a user (domain\workstation$, domain\server$, etc). I can upload the list if you'd like. We checked that you have configured Kerberos. such as OpenLDAP) and identify the topology for your directory servers. 2023 Palo Alto Networks, Inc. All rights reserved. the, If you make changes to group mapping, refresh the cache manually. many directory servers, data centers, and domain controllers are (4 DCs, 4 220s total) I was running User-ID Agents on all 4 DCs. Do you mean logon event? All the other users are showing unknow. syslog senders and how many entries the User-ID agent successfully In early March, the Customer Support Portal is introducing an improved "Get Help" journey. The last one is redundant, so I disabled, but did not delete. We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent <userid/ all> >>debug user-id reset group-mapping. What are your primary sources for group information? enable debug mode on the agent using the. you can try to refresh the group-mapping: refresh: debug user-id refresh group-mapping reset: debug user-id reset group-mapping if it does not work, also you ca try to refresh the user-ip-mapping agent: connect to the root domain controllers using LDAPS on port 636. As discussed one of my colleagues will join the session. Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. Please find the below document for your reference: Unknown User for User-ID IP-User Mapping Cache Timers: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClWjCAK. USB Flash Drive Support. Use Group Mapping Post-Deployment Best Practices for User-ID To confirm connectivity to the LDAP server, use the show user group-mapping state all CLI command. I wanted to follow up on case# and get a status update. The button appears next to the replies on topics youve started. Are the directory servers and domain controllers in different Take steps to ensure unique usernames We are not officially supported by Palo Alto Networks or any of its employees. It has issues. users in the logs, reports, and in policy configuration. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application, you can configure the server monitoring using WinRM then please let me know. a particular User-ID agent: View mappings from a particular type of the Include list for one group mapping configuration cannot contain you can also try resetting/clearing mapping if you need to manually refresh all the mappings (if the automatic update is failing or during troubleshooting) > debug user-id reset group-mapping all > debug user-id refresh group-mapping all > clear user-cache all > clear user-cache-mp all Tom Piens After you refresh group mapping, you will get below output. and logs. Anyone experiencing issues where Palo Alto flip flops from recognizing the source user to not recognizing? User ID to IP mapping stopped or intermittent : r/paloaltonetworks by MustBeBear User ID to IP mapping stopped or intermittent Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. Device > User Identification > Group Mapping Settings Tab. 2. CLI also show connected status for the AD domain controller, show user ip-user-mapping all does not show any AD users. 3. If you're on 8.0 or later, User-ID logs are just on the Monitor tab, under Logs. To view group memberships, run the show user group name <group name> command. I have specified the username transformation with "Prefix NetBIOS name". # exit. User-ID sources send usernames in different formats, specify those *PAUSERID is our User-ID service account. I guess I should always try that prior to asking for help because I know last time I asked for help that fixed a weird issue I was having (different office/firewall though). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Where are the domain controllers located in relation to your All rights reserved. Prior to 8.0, turn on debugging in CLI debug user-id log-ip-user-mapping yes and then show the log show log userid This guide focuses on the data mapping between Palo Alto Firewall fields and the Qualys data model. Setup AD user system account with rights according to implementation guide for WMI integration, - followed https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, - tested WMI access using WBEMTEST tool (https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG), 2. . I think I figured out the issue with the event logging. I ran the following commands and will drop the results in the case files: https://live.paloaltonetworks.com/docs/DOC-5662, https://live.paloaltonetworks.com/t5/general-topics/user-id-debug-logs/m-p/68836#M40069. Is there any way to manually sync the LDAP Group Mapping/User Identification in Palo Alto? Down to 2,500 words from almost 94,000. I may have to engage [Consultant] to give me a hand with this, but before I do can you tell me explicitly what you're looking for? The Audit Policy had "Success, Failure" set for "Audit logon events", but not for "Audit account logon events", so I set that to Success, Failure as well. Specify the Primary Username that identifies users in reports Change), You are commenting using your Facebook account. 7. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We have a windows server setup for user-id agent. Palo Alto Networks Predefined Decryption Exclusions. In the left pane, select SAML Identity Provider, and then select Import to import the metadata file. We've been using WMI monitoring with the integrated agent, but of course Microsoft's recent patches is causing a ton of DCOM errors and soon won't work anyway, so we want to switch to WinRM-HTTP with kerberos. Who tf knows? Could you please let me know what changes you have made in the AD server as it is showing many users now? Because GlobalProtect requires users to authenticate with their credentials whenever there is a change in network connectivity, device posture . Filter by an IP address that you've seen the issue on. Client Probing . . https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG, Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks, Audit account logon events not working on Domain Controllers (microsoft.com). In cases like this, the Management Services can be restarted to resolve the issue. App Scope Threat Monitor Report. Run the following command to refresh group mappings. 5/21/2022 12:05 AM Me, becoming frustrated after 3 months. Before using group mapping, configure a Primary Username for I spent 6 months on a TAC case to get Agentless User-ID to work for more than just GlobalProtect users. username, alternative username, and email attribute are unique for and other sources of user information to create group mappings for changes. GUI shows all four domain controller in connected status, 4. Reset the Firewall to Factory Default Settings. Hope you are doing well. Enter a Name. *should be like 150-200 users in my environment. 2. Compare Arista NG Firewall and Palo Alto Networks Expedition head-to-head across pricing, user satisfaction, and features, using data from actual users. Like on the domain controller? a group that is also in a different group mapping configuration. Accessing by CLI to my Palo Alto firewall, configuration mode, I saw debug user_id query failed packets sent back to my controller, so I run in enable mode command "debug user_id reset server . Privacy Policy. However, all are welcome to join and help each other on a journey to a more secure tomorrow. We noticed that only 5 to 6 logon events can be seen on 8 July. I was looking around on the KB and tried some things in the CLI. 5. Learn best practices for connecting to directory servers 2. show user group list. As we have changed the audit and advanced audit policy then it started working. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Does this also apply to agentless user-id? 6/10/2022 1:34 PM - TAC case owner #4. i have a problem on setting up user id group mapping, i can pull users, but not groups, i see 0 groups pulled, also i noticed even users when i try to use them in a security they are not being populated there, i followed all palo alto KB articles troubleshooting no luck. We checked the permissions allowed to the user groups in the AD. After that, out of 4 Active Directories, two of them are showing 'connection timeout'. To improve your experience when accessing content across our site, please add the domain to the allow list on your ad blocker application. Initial Configuration Installation QoS Zone and DoS Protection Resolution In case a user to IP mapping is not populating correctly, refresh a user to IP mapping for a specific IP address with the help of following CLI command: > debug user-id refresh user-id ip <IP-Address> agent <User-ID Agent> owner: kalavi Attachments Other users also viewed: 5. You have migrated from a User-ID Agent to Agentless. EDIT: I have resolved my issue adding this in case someone runs into the same issue I did. We are not officially supported by Palo Alto Networks or any of its employees. 4. The LIVEcommunity thanks you for your participation! Microsoft Windows [Version 10.0.17763.3046]. The remaining unknowns seem to be on a couple specific VLANs with Meraki APs and some other miscellaneous devices. We have to take debugs log , can you please let me know your maintenance window, so that we can take the debug logs. We checked that all the GP user are able to see users. This is the only domain I have experience with, so I don't know how these policies are supposed to act. Leave the include list blank if you want to include ALL groups, or select the groups to be included from the left column that should be mapped. Add up to four domain controllers Am I missing anything? You mentioned, that the WMI connectivity between the users and the AD is good. Setup Agentless User Identification in GUI, 3. 6. Configuring Group Mapping [] Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as Active Directory or eDirectory. Configure Server Monitoring Using WinRM. Deploy Group Mapping Using Best Practices for User-ID. For example, All of my searching for The NT Code above hasn't shown any results where someone was able to resolve the issue. To refresh the user-ip mappings from the agent, run the following command: admin@anuragFW> debug user-id refresh user-id agent LAB_UIA LAB_UIA all refretch from all user-id agent <value> specify one agent admin@anuragFW> debug user-id refresh user-id agent LAB_UIA mark agent LAB_UIA (1) for refetching all Reset user-ip agent usernames as alternative attributes. debug user-id refresh group-mapping all debug user-id . Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business . Select the Device tab. And when I do see them, they're usually for machines, not users. User-ID is only displaying GlobalProtect users. I have followed ALL of the instructions, including that verifying the service account is in the Distributed COM Users, Event Log Readers, and Server Operators groups. October 24, 2018 by admin. >> Installing Microsoft's June 8th 2021 security patches related to CVE-2021-26414 is generating errors on Domain Controllers. Also, I ran "show user ip-user-mapping all" in the CLI. directory servers? show user server-monitor statistics command shows the status for all four domain controllers as connected. Device > User Identification > User . Use Group Mapping Post-Deployment Best Practices for User-ID, To confirm connectivity When executing the command clear user-cache for a specific IP address, it clears the user from the dataplane, but not from the management plane. The member who gave the solution and all future visitors to this topic will appreciate it! https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClR1CAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 18:50 PM - Last Modified12/15/22 20:59 PM, show user user-id-agent config name, Use the scroll bar to view the latest logs, debug user-id reset user-id-agent. Thanks for joining the call and also for sharing the TSF file, 2) when the user accessing via LAN showing as Unknown and via GP working fine, 3) initially checked configuration looks fine to form me, 4) checked the user log and found nothing, 5) checked traffic user is passing via IP-based communication but the user is shown as unknown, 6) will check the configuration by using the TSF file in our lab and will reach you back with an update on Tuesday. I will check that and let you know the update. This behavior seems to happen when testing the clear user-cache of a Captive Portal user to verify that user gets redirected to the Captive Portal page. Please let me know if you have any other queries on this case. It happens on a Palo Alto firewall that over time you notice that the 2020-01-21 12:24:19.781 +0900 INFO . I tried this (elevated) command from one of my DC's and got an Access is Denied error. To clear the user cache: clear user-cache all; clear uid-gids-cache all; delete user-group-cache . https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004MI6CAM. I am setting up the Endpoint Context Server to send user-id and IP mapping to Palo Alto. We could not find any logon events between 9 and 12 July. Logon and Logoff, respectively. Use the following commands to perform common, To see more comprehensive logging information Privacy Policy. use in security policy. When changing the domain name in the LDAP server profile or in the Radius server proflie, it is usually necessary to clear the user cache in order for the firewall to start a new IP to User mapping list. We have the sync interval set to 4 hours, but there are times where would would like to sync manually. 5/12/2022 6:47 AM Me, trying to learn the CLI on my own because my Consultant is busy and expensive. With the audit logging working it is now up to like 81%. Configure User Mapping Using the PAN-OS Integrated User-ID Agent. 1. It provides connectivity to remote users and uses internal gateways to gather mappings for users on internal networks. Change the Key Lifetime or Authentication Interval for IKEv2. The following best practices are recommended for configuring. "From the firewall web interface, it may showthe group mapping includes a list, but from CLI commands, if you try to verify "show user group name < group name >," it will show as if the group name does not exist on the target vsys-1. Im assisting customer with migration from Agent to Agentless UserID. The user-id process needs to be refreshed/reset. I am going through the logs and discussing with my internal team. 3. However, all are welcome to join and help each other on a journey to a more secure tomorrow. Server Monitor Account. Please attach the logged CLI session to the case for the below commands outputs: - Let the above command run and try to recreate the issue. Refer to screenshot below. Or maybe the weird guy we had rebuild our DC's after a ransomware attack did it? charge epc benicia, turske serije spisak,
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